KLOZED PRIVACY POLICY

1. INTRODUCTION

Klozed ("we," "our," or "us") is committed to protecting the privacy and security of our users' data. This Privacy Policy explains how we collect, use, store, and protect personal and business-related information when you use our platform.

By accessing or using Klozed, you acknowledge and agree to this Privacy Policy.

2. DATA WE COLLECT

When you use Klozed, we may collect the following types of data:

a. User Information:

• Name, email address, company details, and payment information.
• Account settings and preferences.

b. Sales Call Data & AI Interactions:

• Transcriptions of sales calls processed through Klozed.
• AI-generated responses and user interactions.
• Metadata such as timestamps, call durations, and usage analytics.

c. Technical Data:

• IP address, browser type, device information, and usage statistics.
• Cookies and tracking data to enhance user experience.

3. HOW WE USE YOUR DATA

We use collected data to:

• Provide, maintain, and improve the functionality of Klozed.
• Train and enhance AI models to improve accuracy and user experience.
• Analyze aggregated usage trends to optimize platform performance.
• Detect and prevent fraudulent activity, security breaches, and misuse.
• Process payments and manage billing.
• Send service updates, customer support messages, and marketing communications (if opted in).

4. AI TRAINING & DATA USAGE

By using Klozed, you grant us permission to store, analyze, and utilize your sales call transcripts, AI interactions, and related data to improve the software. This includes:

• Enhancing AI response accuracy through training on anonymized user data.
• Debugging and improving system performance based on real user interactions.
• Aggregating de-identified data for research and feature development.

User Control & Opt-Out:

We understand privacy concerns. Users may request:

• Exclusion from AI training datasets by contacting [email protected].
• Deletion of stored transcripts and AI interactions (subject to applicable legal or business obligations).
• Access to their stored data upon request.

5. DATA SHARING & THIRD PARTIES

We do not sell user data. However, we may share data with:

• Service Providers: Secure third-party vendors (e.g., payment processors, cloud hosting providers) for platform functionality.
• Legal & Compliance Requests: If required by law, subpoena, or to enforce our Terms & Conditions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred.

6. DATA RETENTION & SECURITY

We retain data only as long as necessary to provide the service and comply with legal requirements. We implement security measures including:

• Encryption of stored call transcripts and sensitive data.
• Access restrictions to prevent unauthorized data exposure.
• Regular security audits to protect against cyber threats.

7. COOKIES & TRACKING TECHNOLOGIES

Klozed uses cookies and tracking technologies to:

• Improve user experience and personalize content.
• Track platform usage and gather analytics.

Users may disable cookies via browser settings, but this may impact functionality.

8. COMPLIANCE WITH PRIVACY LAWS (GDPR, CCPA)

Depending on your jurisdiction, you may have rights such as:

• Right to Access: Request a copy of stored personal data.
• Right to Deletion: Request deletion of personal data.
• Right to Restrict Processing: Limit how we use your data.
• Right to Object: Opt out of certain processing activities.

To exercise these rights, email [email protected].

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify users of material changes via email or a platform notice. Continued use of Klozed after changes constitutes acceptance.

10. CONTACT US

For privacy-related questions, data requests, or concerns, contact [email protected].